Terms and conditions
The below booking conditions form part of the contract between the Safari participant(s) or Safari sponsor accepting on behalf of all Travelers referred to below as ‘you’, your’, ‘the client’, ‘Traveler’, ‘customer’, or ‘guest’ and Matangos Expeditions,(limited liability corporation), a registered seller of Safari in The United Republic of Tanzania (referred to below as ‘Matangos Expeditions, ‘,Matangos Expeditions ‘we’, ‘us’ and ‘our’) for all quotations received or Safari arrangements reserved for Tanzania or East Africa in general.
Prices are subject to change without any prior indication due to increase in airfares, transport, hotel rates, exchange rates, government tax etc. The company reserves the right to cover increased costs, tariffs & taxes and to reflect fluctuations in foreign exchange markets, for all reservations made over 3moths prior to departure, a deposit of 50% of the total per person trip cost as outlined in your itinerary is required at the time of reservation. Full payment is required 90 days prior to departure from your home city. Matangos Expeditions reserves the right to cancel bookings for which full payment has not been received 90 days prior to departure. Update: special event Safari payment terms: due to any special circumstance of a special event season in Africa, standard airline and hotel rules may change for reservation hold and trip payment will be requested in full at the time of reserving your Safari to hold all bookings secure.
Cancellations received up to 90 days prior to departure will be subject to a cancellation charge of 30% of the person per trip cost per booking. Cancellations received less than 90 days prior to departure will be subject to the following subjected to a cancellation of tour cost: up to 90 days – 30% of trip cost 60 days to 46 days – 50% of trip cost45 to 0 days – 50% of trip cost.
LIMITATION OF LIABILITY
The client understands that Matangos Expeditions, is not the source but 50% a supplying agent of the Safari services requested, and acts solely as an agent for the actual suppliers of such services? Client is advised that the suppliers whose names appear in the itinerary information supplied (such as hotels and airlines) are those who are actually responsible for providing the Safari services purchased. Client consents to and requests the use of those suppliers and agrees not to hold Matangos Expeditions fully responsible, in case of any of these suppliers: i.) Fail to provide the services purchased; ii.) Fail to comply with any applicable law; or iii.) Engage in any negligent act or omission that causes any sort of injury, damage, delay or inconvenience. Client accepts that Matangos Expeditions. Is not responsible for, nor will client attempt to hold it liable for it, any injury, damage or loss suffered by Travelers on account of any conditions, actions or omissions that are beyond its reasonable control. Client will review Safari documents for accuracy upon receipt and understand that they may contact Matangos Expeditions if they have any questions.
AWARENESS & DISCOUNT
Client understands that discounted fares typically involve restrictions and that changing any aspect of Safari arrangements may result in the payment of additional money. Client understands that if they travel internationally. All Travelers must have a valid passport and depending upon their destination and nationality, client may need to obtain one or more visas. Passport and visa information may be obtained by contacting the Safari advisory section of the generating State department at or by visiting their state department’s web site. Passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements.
REFUND FOR UNUSED SERVICES
No refund or exchange can be made in respect to accommodation, meals, sightseeing tours, transport or any other services, which are included in the Safari package rate but not utilized by the Traveler. Tanzania law requires sellers of Safari to have a trust account or bond. Matangos Expeditions Has a trust account. Upon cancellation of the transportation, or Safari services, where the Traveler is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the customer, all sums paid to the seller of Safari for services not provided will be promptly paid to the customer, unless the customer advises the seller of Safari in writing, after cancellation. This provision does not apply where the seller of Safari has remitted the payment to another registered wholesale seller of Safari or a services, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of Safari must provide the customer with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of Holiday packages, proof of current registration of that wholesaler. This transaction is covered by the Tanzania Tourist Board for consumer restitution fund (TTB) if the seller of Safari was registered and participating in the TTB at the time of sale and the customer is located in Tanzania at the time of payment. Eligible customers may file a claim with Matangos Expeditions or TTB if the customer is owed a refund of more than $50 for transportation or Safari services which the seller of Safari failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TTB to any one customer is the total amount paid on behalf of the customer to the seller of Safari, not to exceed $15,000.A claim must be submitted to the (Matangos Expeditions and a copy to Tanzania Tourist Board) TTB within six months after the scheduled completion date of Safari. A claim must include sufficient documentation to prove your claim and a $30 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of Safari for matters arising out of sale for which you file a claim. For customers purchasing from outside of Tanzania this transaction is not covered by the Tanzania Tourist Board Safari consumer restitution fund.
The airlines & other carriers concerned provide transport timings. They are subject to change as a result of air traffic control restrictions, weather conditions, operational/maintenance requirements & the requirement for customers to check in on time. Matangos Expeditions cannot be held responsible for if there is any change to a departure or arrival time shown in their website, tours or on any ticket. Similarly, we cannot make any special arrangements for you if you are delayed since such matters are at the sole discretion of the airline or any other carrier concerned. We recommend that you take the following Safari insurances prior to your departure: Trip cancellation and interruption (must cover our cancellation terms as listed in section 1)
Baggage delay, loss & pilferage
Medical & emergency evacuation
Accidental death & disability
Please ensure that you take all appropriate medical advice prior to departure as to whether or not you are fit enough to take the trip booked. Persons not fit for long trips due to age, disease, chronic illness, physical handicap, advance pregnancy or mental illness should not participate in these rigorous Safari programs. Please consult your physician for advice on the appropriate malaria prophylactics available prior to departure. Please note Matangos Expeditions is unable to provide advice or suggestions on malaria prophylactics and whether or not they would be advisable based on your medical history. To obtain medical information, you may contact the centers for disease control in your country or Client understands that they may purchase Safari insurance to cover certain risks inherent in Safari such as supplier bankruptcy and the inability to Safari due to a m.
RISKS & INDEMNITY
Matangos expeditions draws your attention to the fact that there are certain inherent risks involved in participating in the type of trips sold by Matangos Expeditions and that you accept them at your own risk. Safaris involve close encounters with wild animals during game activities as well during stays at camps/lodges as all properties remain unfenced so as not to disrupt animal migratory patterns. Travelers are advised to follow the advice and guidance of the camp managers and game rangers while on safari and practice all safety procedures outlined. All Travelers acknowledge that they are fully aware of and appreciate the dangers and risks that are associated with game reserves and/or game lodges arising from the presence of wild and dangerous animals, reptiles, birds and insects and the risk of suffering bodily harm, injury, death and/or loss which may arise as a result of an encounter with and/or the presence of wild animals and/or reptiles and/or birds whilst on safari.
Please re-confirm your onward flights with the outgoing carrier at least 72 hours prior to departure.
Your special request (e.g. Diet, particular room, seating etc.) Should be put in writing. We shall forward it to our suppliers, however no special request can be guaranteed.
It is the sole responsibility of the customer to ensure that his/her Safari documents, visa, inoculations etc. Are in order prior to departure. Matangos Expeditions not liable if you fail to have the required documents.
ALTERATIONS & DELAYS
Although unlikely, we may occasionally have to change or cancel your Safari arrangements and we reserve the right to do so at any time. This could be due to prevailing conditions or unforeseen circumstances. Matangos Expeditions does not hold itself liable for delays prior to departure or during the course of any Safari, whether brought about by unforeseen contingency or other causes beyond our control.